For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but... 

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Lisa Thompson is the Branch Manager for Drake International’s Calgary office. Lisa’s team consists of seven people, and she has been working with Drake for almost three years.

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What do you have to do to attract and retain Gen Y when your ‘old school’ practices don’t work? Learn all the key take-aways to understanding Gen Y, and find out how you rate on 21st century leadership practices.

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Why should I hire you? Do you remember being asked this question?  For some crazy reason, answering this question really messes up a lot of people.

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A cover letter is an introduction, a sales pitch, and a proposal for further action all in one. It gives the reader a taste of what’s to come–not by simply summarizing the resume, but... 

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You've all heard it from your colleagues in high-tech firms. “Our people are smarter. Our pace is faster. Our technology changes more quickly. It's just harder to develop leaders”.

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