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Drake Whitepapers

 


This extensive knowledge center has been created for our clients and partners to access critical business information. Here you will find research and business advice on essential issues in human resources, management and leadership, training and development and improving businesses productivity.

 

Improving Leadership Skills

Improving Leadership Skills


There's one quality that has become a trademark of practically every successful executive: it's the ability to lead people effectively. Sounds easy? Perhaps, but it isn't.

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Improving your customer service


No customers - no business. Right? That makes your customers the most important people in your organisation. Sounds logical, doesn't it? Yet for many companies, servicing customers is a low priority: at best, a necessary evil; at worst, a time-wasting nuisance.

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How to let go of a team member gracefully

How to let go of a team member gracefully


From the employer's perspective, a decision to terminate an employee's service has a number of major and serious implications if handled badly. These involve risks including:

  • Legal compliance
  • Financial liabilities
  • Corporate image
  • Public relations
  • Client relationships
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Exit Interview Whitepaper

Exit Interviews - How impartial assessments can improve staff retention


Why is it that so many strong organisations continue to lose excellent employees? High employee turnover costs these organisations hundreds of thousands of dollars and yet most are completely ignorant of the underlying causes. Read how a properly implemented Exit Interview solution will allow you to understand the root causes behind staff turnover, identify opportunities for organizational improvement, gather general feedback and offer recommendations for change.

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Effective Hiring - Practices to reduce the risk of mis-hire

Effective Hiring - Practices to reduce the risk of mis-hire


Managers may truly be shocked to discover the hidden costs of a wrong hiring decision. Over time the cost of a mis-hire can be enormous. To avoid these costs, organisations need to have sound hiring strategies and practices in place to find the right people. Through following the recommendations made in this whitepaper, many of those costs can be minimized or even eliminated.

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Emotional Intelligence - A critical success factor

Emotional Intelligence - A critical success factor


Emotional intelligence, also known as emotional quotient or EQ, is sometimes called 'charismatic leadership' because it has a motivational and transformational effect on the team.

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Employee Retention - Reducing recruitment by increasing retention.


Retaining your best staff is essential to your company's performance.  For managers, nothing feels better than having a productive and happy workforce that is collectively focused on the organisation's success. Drake offers valuable insight into understanding the causes of undesirable turnover. In this whitepaper you will find practical and actionable employee retention tactics that will have an immediate effect on improving top performing staff retention.

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