This extensive knowledge center has been created for our clients
and partners to access critical business information. Here you will
find research and business advice on essential issues in human
resources, management and leadership, training and development and
improving businesses productivity.
Improving Leadership Skills
There's one quality that has become a trademark of practically
every successful executive: it's the ability to lead people
effectively. Sounds easy? Perhaps, but it isn't.
No customers - no business. Right? That makes your customers the
most important people in your organisation. Sounds logical, doesn't
it? Yet for many companies, servicing customers is a low priority:
at best, a necessary evil; at worst, a time-wasting nuisance.
Exit Interviews - How impartial assessments can improve staff
Why is it that so many strong organisations continue to lose
excellent employees? High employee turnover costs these
organisations hundreds of thousands of dollars and yet most are
completely ignorant of the underlying causes. Read how a properly
implemented Exit Interview solution will allow you to understand
the root causes behind staff turnover, identify opportunities for
organizational improvement, gather general feedback and offer
recommendations for change.
Effective Hiring - Practices to reduce
the risk of mis-hire
Managers may truly be shocked to discover the hidden costs of a
wrong hiring decision. Over time the cost of a mis-hire can be
enormous. To avoid these costs, organisations need to have sound
hiring strategies and practices in place to find the right people.
Through following the recommendations made in this whitepaper, many
of those costs can be minimized or even eliminated.
Employee Retention - Reducing
recruitment by increasing retention.
Retaining your best staff is essential to your company's
performance. For managers, nothing feels better than having a
productive and happy workforce that is collectively focused on the
organisation's success. Drake offers valuable insight into
understanding the causes of undesirable turnover. In this
whitepaper you will find practical and actionable employee
retention tactics that will have an immediate effect on improving
top performing staff retention.