The last recession taught smart companies a valuable lesson – while poorly managed companies bunkered down in survival mode, innovative companies snuck up and took the hibernating companies’ market share.
Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans is what determines whether companies sink or soar.
Lisa Thompson is the Branch Manager for Drake International’s Calgary office. Lisa’s team consists of seven people, and she has been working with Drake for almost three years.
When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..
Are your managers prepared for the seismic shift in the workplace?
By David Lee
What do you have to do to attract and retain Gen Y when your ‘old school’ practices don’t work? Learn all the key take-aways to understanding Gen Y, and find out how you rate on 21st century leadership practices.
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