No industry is immune to the influence of economic slowdowns. The pace of change can throw many organizations into knee-jerk reactions.

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Talent management is a field that requires a healthy dose of leadership on the part of its practitioners who must be innovators and influencers.

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You may be an expert in your field and personally good at what you do, but if your intention is growing the business, then you have to be able to bring on and lead others effectively.

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As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.

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Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?

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Technology and business pressures have led to more and more managers needing to lead teams that work off-site or are constantly in the field.

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