As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.
As the boss, are you bringing your personal life to work? Are you often grumpy? You may have pet peeves about your staff, but they have pet peeves about you too. Find out the 8 things your staff dislikes about you...
Do you get frustrated with your staffs’ annoying workplace habits? Here are eight things to think about to prevent pet peeves from turning into bigger staff problems.
The road towards sharp customer-focus goes via people management - part 2
By Eric Fraterman
Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...
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