Have you ever found yourself endlessly obsessing over an issue, unable to move beyond it? When dealing with a problem..., do you ever have dozens of seemingly unanswerable questions swirling around your brain?

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I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.

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I recently hosted a webinar on the Fundamentals of Job Hazard Assessments and after following up with some of the viewers from across North America...

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This is something every writer knows, teachers embrace and politicians abuse. Leaders and managers are also very sensitive to the power of numbers, although they may not always use them wisely.

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Anyone in business today must realize whether they are in their own business such as chiropractic or consulting or they sell for a living, they must divide the market into smaller sections.

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Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?

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