When you hire, don’t rescue desperation. Many skills you can train,but inspiration isn’t easy to develop and actually takes a bit of work. Take the time to evaluate the whole person, not just their curriculum vitae.

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Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."

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A senior production manager (I’ll call him “Skipper”) ran a team of production engineers and technicians whose specialty was customizing highly sophisticated navigational systems for vehicles...

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