We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive advantage. Tom Peters (you remember him?) used to say that to provide turned on service you need turned on employees. 

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As a smart leader, you know you need to stop this, but you also know you don’t want to communicate to the person that their opinion doesn’t matter or that dissent is unwelcome...

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People suffering from burnout may think about leaving their job —but that is not always possible, and may not be the best solution. Fortunately, there are effective ways to prevent burnout. Here are 10 ways to prevent burnout.  

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