When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.

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In today's hyper-competitive market, a burning question for most companies is: "How can we achieve a significant and sustainable competitive advantage in order to retain our customers?"

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The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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